Salesforce System Administrator
Freudenberg & Co. KG
Alajuela,Costa Rica
hace 36 días

Your tasks

  • Own, negotiate, and manage Salesforce.com contracts for licensing, maintenance / support (including any 3rd party consulting / support)
  • Own and manage related budgets, monitor and manage spend accordingly
  • Identify and apply system updates, patches and version changes to ensure ongoing reliability / sustainability
  • Ensures there are established processes for system / data backup and recovery
  • Proactively monitors the system to identify issues or potential problems; initiates action plans as needed
  • Seeks, identifies, and deploys methods to optimize system performance, and processes for system usage
  • Setup / maintain user security and access controls define / setup security roles, creates / maintains user accounts, passwords, and grants access accordingly
  • Collaborates with Data Privacy Officer (DPO) to ensure system data and usage complies with any and all applicable data privacy and protection laws / regulations
  • Oversees / monitors and resolves incidents and service requests related to the system
  • Collaborates with functional business leads to define process and system requirements
  • Oversee and / or perform system configuration changes and / or customization to meet business / user requirements including data retrieval / reporting outputs / dashboards, etc.
  • and integrations with other systems / applications

  • Collaborates with functional business leads to define process / procedures, and roles / responsibilities for system usage and data maintenance
  • Monitors / audits system usage and data for compliance initiates corrective actions as / when needed
  • Define and employ change management process / procedures
  • Define, document, and implement process / procedure for system administration and usage, providing a standard method and training materials
  • Train key users globally via webinar and in person as necessary ( Train the trainer )
  • Our expectations

  • BS Degree in Computer Science, Computer Information Systems, or other related field
  • 3 to 5 years of experience in similar role, supporting SalesForce.com application
  • Applied knowledge and understanding of SalesForce.com platform and associated products / applications
  • Ability to configure and customize SalesForce.com via usage of the Application Programming Interface (API)
  • Applied knowledge of relational database structures
  • Knowledge and understanding of CRM components and processes
  • Knowledge and application of meta data maintenance best practices
  • Strong logical / analytical and process oriented thinking - Ability to breakdown and summarize complex or abundant information into smaller, more understandable pieces
  • Strong technical writing including ability to document complex process flow diagrams
  • Basic project management - ability to effectively identify, sequence, prioritize and execute projects / tasks
  • Effectively lead / work with others; and resolve conflicts when required
  • Strategic thinking and ability to make decisions
  • Active listening, and strong communication skills; ability to effectively prepare for and conduct meetings or presentations
  • Familiarity with, and use of change management processes / procedures
  • Proficiency using Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office Applications
  • Willing to travel domestically & internationally as required.
  • Fluent English with excellent verbal and written skills
  • Excellent personal skills.
  • Leadership ability and organizational skills.
  • Must have the ability to work independently with minimal direct supervision
  • Preferred Qualifications :

  • Certified Salesforce Administrator not required, but preferred
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