Deploy and Manage MS Exchange server 2013 Server Infrastructure
Troubleshoot issues both at the client (Microsoft outlook) and server side
MS Exchange Server and Windows Server Patching
Monitor Alerts to identify potential problem areas before they result in incidents.
Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
Own all Incidents and Service Requests throughout the lifecycle
Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreement
Escalating incidents / service requests that they cannot resolve within agreed timescales
Providing root cause analysis to incidents.
Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors
Automate routine administrative and maintenance tasks by scripting the procedures through PowerShell / WMI.
Organize and plan Infrastructure change activities
Represent changes to CAB and provide necessary information
Collaborating with engineering teams for project implementations
Coordinate Service Transition activities from Engineering to Operations
Ensure Audit Compliance in all activities performed while managing / supporting the IT infrastructure
Flexible to work in 24 / 5 rotational shifts including weekend on call support. Basic Qualifications
Bachelor’s Degree in Computer Science / Engineering or equivalent.
Overall 5-6 Yrs of experience in the MS Exchange Infrastructure, Windows Server infrastructure management and Service Delivery
Minimum 5 Years of hands-on technical experience in managing MS Exchange Infrastructure coveringoIn-depth knowledge on Database Availability Groups spanning across multiple Geographical sitesoIn-
depth knowledge on Database Availability Groups spanning across multiple Geographical sites oExpertise on Autodiscover / Free Busy / Client ConnectivityoBackup and disaster recoveryoRouting / Mail Flow and Set up Installation conceptsoGood Knowledge on managing Email Gateways, Preferably Proof Point GatewaysoGood ActiveSync troubleshooting knowledge
Minimum 3 Yrs of hand-on technical experience in managing Windows Server and VMWare Infrastructure covering the belowoExperience installing, configuring, and maintaining Windows Servers 2008 R2, 2012 R2.
oExperience with DNS, DHCP, WSUS / SCCM Patch Management.oExperience with Windows O / S deployment and upgrades, Windows Server Build, VMWare / Hyper V Virtualization.
oAbility to analyze and understand current workflows and translate into necessary automated workflows and scripts.oExperience in remediating services to infrastructure teams based on vulnerability & policy compliance scansoCreation, Management and Configuration of Virtual Machines, Clone and TemplatesoFamiliarity with scripting languages like PowerShellDesired Qualifications
Good communication skills, especially with verbal and written English.
Experience in supporting two or more Datacenter site infrastructures.
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