Microsoft Exchange Administrator
Akamai Technologies
San Jose, Costa Rica
hace 2 días

Responsibilities

  • Deploy and Manage MS Exchange server 2013 Server Infrastructure
  • Troubleshoot issues both at the client (Microsoft outlook) and server side
  • MS Exchange Server and Windows Server Patching
  • Monitor Alerts to identify potential problem areas before they result in incidents.
  • Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
  • Own all Incidents and Service Requests throughout the lifecycle
  • Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreement
  • Escalating incidents / service requests that they cannot resolve within agreed timescales
  • Providing root cause analysis to incidents.
  • Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors
  • Automate routine administrative and maintenance tasks by scripting the procedures through PowerShell / WMI.
  • Organize and plan Infrastructure change activities
  • Represent changes to CAB and provide necessary information
  • Collaborating with engineering teams for project implementations
  • Coordinate Service Transition activities from Engineering to Operations
  • Ensure Audit Compliance in all activities performed while managing / supporting the IT infrastructure
  • Flexible to work in 24 / 5 rotational shifts including weekend on call support. Basic Qualifications
  • Bachelor’s Degree in Computer Science / Engineering or equivalent.
  • Overall 5-6 Yrs of experience in the MS Exchange Infrastructure, Windows Server infrastructure management and Service Delivery
  • Minimum 5 Years of hands-on technical experience in managing MS Exchange Infrastructure coveringoIn-depth knowledge on Database Availability Groups spanning across multiple Geographical sitesoIn-
  • depth knowledge on Database Availability Groups spanning across multiple Geographical sites oExpertise on Autodiscover / Free Busy / Client ConnectivityoBackup and disaster recoveryoRouting / Mail Flow and Set up Installation conceptsoGood Knowledge on managing Email Gateways, Preferably Proof Point GatewaysoGood ActiveSync troubleshooting knowledge

  • Minimum 3 Yrs of hand-on technical experience in managing Windows Server and VMWare Infrastructure covering the belowoExperience installing, configuring, and maintaining Windows Servers 2008 R2, 2012 R2.
  • oExperience with DNS, DHCP, WSUS / SCCM Patch Management.oExperience with Windows O / S deployment and upgrades, Windows Server Build, VMWare / Hyper V Virtualization.

    oAbility to analyze and understand current workflows and translate into necessary automated workflows and scripts.oExperience in remediating services to infrastructure teams based on vulnerability & policy compliance scansoCreation, Management and Configuration of Virtual Machines, Clone and TemplatesoFamiliarity with scripting languages like PowerShellDesired Qualifications

  • Good communication skills, especially with verbal and written English.
  • Experience in supporting two or more Datacenter site infrastructures.
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