T&E Help Desk Analyst
San Rafael de Escazu,Costa Rica,
hace 14 horas
  • Job facts
  • As a Travel & Expenses Helpdesk Analyst you will be based in San José, Costa Rica.

    You will be working at Roche Services Americas, which is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region.

    In this role you will be reporting to T&E Service Manager.

    Your main tasks will include :

  • Processes and posts expense reports submitted for reimbursement
  • Communicates (emails / phone calls / tickets) with supported affiliate employees in a professional manner when corrections or clarification are required on expense report submissions
  • Provides customer service support for employees inquiring about expense report related topics
  • Performs other travel & expense reimbursement tasks consistent with Knowledge Base documents; update Knowledge documents as required
  • Conducts routine training on supported processes for new SSC colleagues, local admins; maintain basic training documents for supported processes
  • Demonstrates an understanding of travel & expense best practices and oversees all related activities
  • Ensures the travel and expense call center provides best in class service in order to meet the needs of our employees
  • Ensures SLA principles between SSC and affiliates are met
  • Provides input for SOP updates
  • Run reporting in Concur (unsettled credit card transactions). Provides training to the business when needed
  • As with most accounting and finance positions, this position may require overtime during typically busy seasons (quarter-end, year-end), during project implementation and occasionally when additional coverage is required to meet business priorities
  • Create / Manage tickets through the ticketing system : Service Now
  • Adds contractors to SIMS (to allow delegate access in Concur)
  • Your qualifications are (must have and desirable) :

  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
  • Effective and professional verbal and written communication skills with a focus on customer service
  • Accuracy and attention to detail with proficiency in data entry
  • Excellent customer service skills
  • Displays initiative and demonstrates a strong work ethic
  • Strong problem solving skills - Able to proactively identify issues and provide solutions and recommendations.
  • Knowledge of related technology systems (ServiceNow, SAP, and Concur experience is desired)
  • Demonstrates a strong ability to identify, analyze, and solve problems
  • Knowledge of Finance Shared Services and operational accounting processes
  • Ability to perform work with limited direction and guidance
  • Works well with others and follow through to execute all tasks to deliver on deadlines
  • Language requirements : Fluent in English and Spanish. Portuguese desirable
  • Associate Degree or equivalent work experience
  • As the ideal candidate for this role, you have :

  • 2+ years experience in an operational T&E role
  • Experience with Concur is highly desirable
  • The desired start date would be as soon as possible.

  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
  • Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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