Shared Services Operations Analyst, Revenue Operations
Twitter
San Jose
hace 6 días

The Position

Twitter is seeking a RevOps Shared Services Operations Analyst who will be responsible for driving operations, improving processes, and managing vendors within our Revenue Operations (RevOps) team.

In RevOps, you will be a member of the Global Strategy & Operations team. In your role, you will also take up broad-spectrum special projects ranging from process improvements to capacity planning and resource prioritization.

You will build and execute core operational processes - such as business planning, reporting, and ongoing business operations management.

You will work closely with our internal partners to understand and execute on mutual business objectives.

What You’ll Do :

Partner with global ops teams to evaluate onboarding of new workflows and expansion of existing workflows.

Streamline the business process and daily activities for workflows that fall under the RevOps Partnerships Program.

Drive strategic initiatives to improve service delivery, including running innovation sessions with cross-functional partners and vendor teams, implementing innovations and process excellence changes, and quantifying the impact of these initiatives.

Provide insightful analyses to optimize the Shared Services team for cost-efficient and high-quality customer support, including evaluating and introducing new metrics as appropriate.

Continuously strive towards improving efficiency, reducing waste and adding value to existing processes and workflows.

Drive workforce management of BPO vendors, including collaboration with vendor counterparts in regards to onboarding and offboarding of agents, process excellence and improvements, and infrastructure support.

Build out business growth and cost models for initiatives and provide recommendations on prioritization to maximize return on investment and resources.

Who You Are :

Strong communication skills, both written and oral, including presenting complex analyses simply to different audiences

Exceptional analytical and problem-solving skills

Highly proficient with Excel, some experience with advanced formulas

Great demeanor and partner-facing attitude, including being reliable, helpful, and efficient

Ability to create and foster strong collaborative relationships with key stakeholders

Highly organized and detail-oriented, with a bias for action

Proactive and able to navigate ambiguous situations with confidence

Requirements :

4+ years of relevant experience in operations, finance, or strategic planning

BA / BS degree with record of achievement

Ability to travel up to 15% to global vendor locations

Bonus Points if you have :

Experience in management consulting or business strategy / operations / planning

Experience with Business Process Outsourcing, Lean Six Sigma, Kaizen or PMP

Domain and Industry Experience : Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background

Company Description

Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose.

We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Additional Information

We're a scrappy team, and we value diverse backgrounds, ideas, and experiences.

A few other things we value

Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.

Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and thrive.

Work-Life Balance - We work hard, but we believe with hard work should come balance.

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