Apps Senior Support Analyst – Flexcube Core Banking & Loans
Citigroup Inc
Costa Rica,
hace 15 horas

Job Purpose :

Oracle Flexcube product is the strategic core banking application for TTS business. Purpose of this role will be to provide technical and business expertise to key business stakeholders.

Candidate is expected to possess robust experience in Flexcube Core Banking & Loans product and core banking knowledge in general.

This is a core hands on expert role.

Key Responsibilities :

The requirements and responsibilities for the role include (but are not limited to) the following :

  • It is a core, practical and hands on role, and expects a deep technical and business knowledge of Core Banking Flexcube product.
  • The successful candidate will work with Product, Development, Operations, UAT / QC, Technical Infrastructure teams and partner system teams to ensure stability of Flexcube Core Banking & Loans application in production environments.
  • The role will be primarily responsible for supporting the application (in conjunction with the global team) on a 24 x 7 x 365 basis by ensuring strict adherence to ITIL best practices (Incident, Problem, Change and Release Management etc.).
  • Additionally, as an expert in the region, the role will have responsibilities for managing the business relationships with internal stakeholders coordinating and chairing necessary meetings, running major incident management calls, working with your regional counterparts and the global manager to achieve overall team goals.
  • Includes providing cover on bank holidays on a rotational basis and on-call support on a rotational basis
  • Includes occasional weekend work to support business and need basis maintenances.
  • Knowledge / Experience :

    The successful candidate should have experience in the following areas :

  • Robust experience on Oracle Flexcube Product (Minimum 5 years hands on Flexcube Corporate Banking)
  • Expert on UNIX Shell Scripting
  • Expert on Oracle SQL Queries and optimizations
  • Expert on batch scheduling tools such as Autosys or TWS
  • Proven experience in Core Banking business
  • ITIL Best Practices
  • Skills :

    The following skills will be required :

  • Oracle Flexcube Core Banking
  • UNIX or related flavor
  • Autosys
  • The following skills are desirable :

  • Ab-initio TALEND
  • Working in a global team with multiple vendors in different time-zones.
  • Working in a follow the sun production support model
  • Competencies :

  • Resilience - overcome obstacles, maintain effective behaviour in difficult situations in order to achieve goals
  • Clients come first - build long term relationships with clients by putting their interest first
  • There is always a better way - seek opportunities for improvement and innovation
  • Integrity - act always with personal and professional integrity
  • Excellent Communication skills
  • Strong analytical & Problem Solving skills
  • Accuracy and Attention to Detail
  • Travel

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