The objective of the Customer Care Engineer / Technician position is to help optimize our quote to cash service levels by quoting and performing technical review.
Under supervision, the Customer Care Engineer / Technician will provide support to different regions.
Generate and select model numbers based on customer’s specific data or application
Develop quotations based on Emerson Customers and Representative’s requirements
Utilize system tools to provide customer product application support and review solutions as required with the Inside / Field Sales Representatives
Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility
Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer as promised.This includes the technical, commercial and competitive strategy appropriate for the selling opportunity
Have good working knowledge of Emerson quotation tools and pricing policies
Responsibility to continually enhance their knowledge of Automation Solution products, applications, and industries served.
Customer Care we provide services for instrumentation and systems
Provide backup and support for internal and external sales personnel / s to maintain good service levels
Provide consulting support to Data Entry Clerk or Order Management when processing an order
Achieve targets on productivity, cycle time and quality
Perform other duties as required
Engineer : Bachelor’s Degree in engineering
Technician : Currently studying an engineering career
Experience : 1 year of sales related customer service experience is preferred
Experience as a member of a fast paced, customer-centric company where there was a spirit of teamwork between peers, a direct sales force and representative selling organizations, required
Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
Good written and oral communication skills (B2 English Level). If required good communication skills in Portuguese (only for Brazil operations)
Willing to work on flexible shift schedule based on business needs