Who we are Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What the role is
You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day.
Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.
What you will be doing
Providing a friendly, welcoming, and efficient service to all guests, in line with our vision and values on customer satisfaction
Collect and register payment accordingly and manage the reservations in the PMS System. Issue guest rooms cards.
To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
To undertake all training as required (eg, first aid, health and safety, customer service).
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
To administer the general petty cash system and float in an accurate manner
Interact with customers, take orders and serve snacks and drinks
Comply with all food and beverage regulations
Offering all Selina services such as tours, shuttle buses and rentals to customers
Ensuring the best experience of all customers
What you need for the role
Customer service skills
Previous experience with dealing with clients
Ability to work under pressure
Ability in solving problems
English language required