Full Time Opportunities for Students and Recent Graduates in LATAM: Support Engineer (2021 Start Dates)
Microsoft
San Jose, San José, Costa Rica
hace 2 días

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.

We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

We are looking for candidates that have the following qualities :

  • Team Player : driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.
  • Growth Mindset : your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity.
  • Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.

  • Relentlessly Resourceful : you have the drive to overcome any obstacle in your work.
  • Customer Obsessed : you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
  • Pure Challenge : demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.
  • Passion for Technology : you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.
  • Applications to these opportunities are considered for all available Services roles, which may include the ones described below, depending on education level and / or location.

    To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.

    Overview

    As a Support engineer, you will be on the front lines of our customer support efforts. You'll analyze technical software problems and develop solutions for a broad range of customers, including small development shops, independent software vendors, and Fortune 500 companies.

    Responsibilities

    Using your technical expertise, analytical problem-solving skills, and passion for customers, you'll take on critical situations in technically challenging circumstances.

    Your willingness to travel on short notice is essential.

    Role-specific qualifications

  • Experience working in a large data center, IT / operations department or helpdesk is preferred
  • Excellent communication skills and superior customer-service skills desired.
  • Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
  • One or two years of experience with VB, C / C++ / C# and / or XML development skills preferred.
  • Strong analysis, problem-solving and decision-making skills.
  • Qualifications

  • A bachelor's or master’s degree in computer science, computer engineering, IT, electrical engineering, management information systems, or related fields (within 12 months of graduation).
  • Less than 5 years of professional work experience.
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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