Responsible for entry level help-desk support and maintenance of the company’s standard hardware and software applications inclusive of workstations, printers, mobile devices, peripherals, etc.
Provide timely technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service. Job duties :
Provide end user technical support to all onsite and remote associates via remote support tools, phone or in-person
Triage, process, communicate, escalate and resolve all assigned tickets through the IT helpdesk ticketing system
Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data
Setup and configure new Windows desktop / laptops or mobile devices for new hires and upgrade existing equipment with data migration
Support and troubleshoot all video and audio conference systems
Hardware troubleshooting that includes workstations, mobile devices, network hardware devices and peripheral devices (printers, keyboards, monitors, mouse, etc.)
Install, configure and support all enterprise application such as Office365 (Outlook, Word, Excel, SharePoint, OneDrive, Skype), SolidWorks, Adobe Creative Suite, etc.
Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment
Participate in departmental meetings and assigned projects or tasks by IT management
Performs other duties and responsibilities as assigned
Associates degree (AS) in computer science, information systems or closely related field.
A minimum of two (2)months of experience in working in an IT help-desk or support role within a medium to large size corporate IT infrastructure.
Experience using and troubleshooting Microsoft products (Windows 7 / 10, Office 365, Active Directory), hardware (computers, tablets, mobile phones) and networks (DNS, DHCP, VPN, Wi-Fi).
A+ CompTIA Certificate or equivalent experience.
Excellent technical knowledge and troubleshooting skills focused on Microsoft products, computer hardware, mobile devices and basic networking.
Effective written and verbal communication skills.
Follow proper procedures and ability to multitask and prioritize work.
Ability to manage time efficiently and work efficiently processing tickets.
Attention to detail, able to work autonomously or in a team.