Business to Consumer Selling Sr. Manager
ebay
San Jose
hace 5 días

Position Summary

Want to help change the future of retail? Are you looking for a unique and visible role leading a team and ensuring that eBay is delivering the best overall experience and platform for North American large and small business (B2C) sellers?

Being the Seller platform of choice is a top central initiative at eBay. We are committed to exceeding our B2C Seller’s expectations and removing friction from every aspect of their experience.

You and your team will execute strategies and lead initiatives to improve and grow our Seller Hub, Storefront, Listing Tools, Shipping Experience, Communications and Self-Service capabilities.

You will use analytics and research to build a deep understanding of B2C Seller needs and pain points and turn these insights into roadmaps and actions.

As a key leader in the Americas organization, you will also collaborate across partners (Product Management, Customer Support, Engineering, Design, Analytics) to align policies, economics and operational efficiencies for the benefit of all of the large and small businesses on our platform.

Your work will touch millions of B2C Sellers, helping them to grow their business in a frictionless, consistent and profitable way.

  • What You’ll Do Strategy Definition and Prioritization : Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement;
  • conduct competitive assessments, develop business cases, and set objectives and critical metrics for the B2C Seller experience Benefit Quantification : Create the case for change through B2C Seller data, analysis of financial and operational metrics, and competitive benchmarking Roadmap Ownership : Develop roadmaps to deliver the capabilities our B2C Sellers need most, e.

  • g. Seller tools, brand building, listing creation and management, shipping, communications, and self-service Collaboration : Define and lead requirements with key partners (Product Management, Customer Support, Design, and Engineering), championing experience improvements, sharing best practices and promoting standardization across the Seller experience Results and Accountability : Define business objectives and measure progress in achieving results;
  • demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings Who are you : Proven leader that can inspire a high performing team, delivering experiences at eBay’s scale High level of comfort with analytical approaches and quantitative methods Action oriented, independent, self-starter comfortable working in a fast-paced environment Proven ability to manage multiple priorities simultaneously with minimum guidance and high attention to detail Excellent organizational and written / verbal communication skills Comfortable presenting to executives, business and engineering alike Well versed in both online and integrated retail environments Understand the importance of design and research and how both fit into building new processes and deploying new technologies Someone people like working with! Minimum Qualifications BA / BS degree, with 7+ years of relevant ecommerce leadership experience, e.

    g. Seller Experience, Customer Experience, Product Management, Product Operations, Product Strategy, Voice of Customer, Defect Reduction Prior experience leading and building teams of 3+ team members Proven experience owning the delivery of strategies, experiences or products from roadmap to delivery in a highly collaborative culture Experience in Agile Product Management Solid understanding of technical solutions used in marketplaces and ecommerce platforms and familiarity with system architecture and APIs Creative problem-solving skills Preferred Qualifications Experience in Product Management or Analytics MBA or advanced degree a plus Benefits are an essential part of your total compensation for the work you do every day.

    Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

    Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

    Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies.

    So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day.

    We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.

    LI-CP1 eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.

    If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent ebay.

    com. We will make every effort to respond to your request for disability assistance as soon as possible. For more information see : EEO is the Law Poster and EEO is the Law Poster Supplement

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