Process Improvement Specialist
Calle Blancos, CR
hace 4 días

At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people.

Amazon’s Employee Resource Center (ERC) provides HR assistance to employees through accurate, consistent, and timely responses to inquiries from various contact channels phone, web case, and chat.

We are looking for a smart, passionate candidate with experience in process improvement and project management to join our new Process Improvement Team.

This team will use continuous improvement methodologies to streamline processes, improve quality, and reduce costs across the ERC’s operations workflow.

Job Description

As a Process Improvement Specialist, you will focus on continuous process improvement mechanisms and work cross-functionally to create standards of operational excellence within the organization.

You will maintain close relationships with our global HR service and policy teams to understand our highest priority pain-points and opportunities.

You will study, learn, and diagnose HR processes, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes.

What you’ll do :

  • Understand business goals, system platforms, and processes and recommend new approaches and procedures to effect standardization and improvements in meeting business objectives.
  • Facilitate quality meetings such as, process walks and Kaizens, to create processes where none exist, improve those that do, and gain expected efficiencies.
  • Work backwards from our customers to develop business insights based on both qualitative and quantitative deep-dives on metrics, trends, and survey results for improving the employee experience.
  • Correlate various input and output metrics to establish mechanisms and drive improvements in various processes.
  • Communicate with stakeholders at multiple levels and enable business, product, and data analytics teams to define and deliver solutions
  • Drive and provide business insights for deep dives in business reviews.
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