Infra Intmd Tech Analyst
Citygroup
Heredia, Costa Rica
hace 3 días

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for dealing with Web Hosting technical activities, such as environment maintenance, technical guidance, engagement in projects and security-

related activities. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities :

  • Provide thought leadership for Distributed & Web technical solutions for ICG business;
  • Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes;
  • Manage technical deliverables for projects according to high quality standards;
  • Establish and maintain effective incident contact procedures;
  • When incident contact procedures do not work, act as primary escalation for problems and incidents;
  • Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents;
  • Resolve moderately complex problems / projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate;
  • Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements;
  • Assist in systems implementation / enhancements and post implementation activities;
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws and regulations.
  • Qualifications :

  • 3-5 years of experience in enterprise-level IT projects in web technologies (WebSphere, Weblogic, Tomcat, IIS / .net);
  • Demonstrated experience supporting Web Infrastructure products in a business critical environment;
  • Experience with issues facing large scale server environments;
  • 24x7 operational support experience;
  • Certification in web technologies a plus;
  • Familiarity with MQ-Series or similar messaging products;
  • Familiarity with Oracle, or similar database products such as Sybase or SQL Server.
  • Effective written and verbal communication skills
  • Effective analytic / diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Strong customer and quality-focus is a must;
  • Sound problem resolution, judgment, decision-making and influencing skills required;
  • Excellent organizational, interpersonal, and project management skills
  • Excellent English communication skills both written and oral;
  • Education :

  • Bachelor / University degree in computer science (or other related) or equivalent work experience.
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity CLICK HERE.

    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

    Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación