Business Systems Analysis, Analyst
Barreal de Heredia, Costa Rica
hace 2 días

Job Title

Business Systems Analysis, Analyst

Job Purpose

What does a great Business Analysis, Tech Lead do?

As a Business Analysis, Tech Lead in a Technology CoE, you will be in charge of analysis the any situation that could arise during the use of the use of the suite of products provided by Fiserv.

You will have the opportunity of work jointly with other specialist on the business and technical areas from the CoE team, the client and other Fiserv teams.

Also, you will coach other team members based on his / her deep knowledge of the business aspects of Fiserv products for the banking and financial industry.

WE also are looking for proficiency in project management, client service and stakeholder management.

Other tasks

  • Support consulting team
  • Configure and Implement Core Processing Functionality
  • Document client and internal discussions and decisions
  • Manage / resolve service cases, prepare and escalate others to higher levels within the team
  • Test new features and functionality of the product suites
  • Engage with clients and evaluate Readiness for conversion
  • Ensure client satisfaction
  • Assists the client to define proper institution parameter and system settings
  • Diagnose and recommend solutions to issues
  • Assisting clients in writing business specs for custom processes
  • Assist client in testing any applicable custom code
  • Basic Qualifications for Consideration :

    Fluent in English

  • Bachelor degree on business administration or related field
  • 8+ years of experience in Banking Industry, and 5+ working with Fiserv core products or industry related
  • Advanced English Level B2
  • 3+ years Project Management driving projects from end to end (from Initiation to Closure).
  • Education : Bachelor on Computer Science, Business Administration, Project Management, Industrial engineering.
  • Experience on implementations of products with external customers in other geographies.
  • Ability to handle several complex projects simultaneously
  • Good verbal, written communication and interpersonal skills
  • Proved experience on projects of high complexity
  • Preferred Skills, Experience, and Education :

  • MS office tools, including MS Project, MS Excel (advanced)
  • Multi-cultural project team management.

    Strong analytical (data analysis, ability to identify needs and present on professional way), problem solving

    PMP certified

    Travel required : optional

    Who We Are : This is the BU or Function description. No Fiserv boilerplate language should be included. If you are unsure of what content would appeal to candidates for this section, please consult your Talent Acquisition Partner.

    Fiserv is an Equal Opportunity Employer / Disability / Vet.

    Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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