Order Entry Analyst I
emerson
Escazú, San José, Costa Rica
hace 6 horas

Role and Responsibilities

  • Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in corresponding ERP systems
  • Assist in the correction of orders and proactively communicate issues affecting speed and quality of orders
  • Follow the established standards and processes, check that all information supplied by the customer is correct and complete, to ensure the customer receives the product they need and at the time they need it
  • Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis
  • Ensure compliance with import / export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, Agreements and Standards
  • Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
  • Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist and other quote-to-cash teams
  • Back up other team members depending on the business needs
  • Qualifications and Education Requirements

  • Education : High School diploma is required
  • At least 1 year of work experience in data entry or related role
  • Experience working with customers and / or sales force is a plus
  • Strong proficiency for using Windows & MS Office applications
  • Fluent in English
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