Billing Administrator
Experian Ltd
Heredia, Heredia, Costa Rica
hace 4 días

Description :

As the Billing Accounts Receivable Administrator, you will be responsible for the management of customer data across multiple systems to support billing and invoicing.

You will assist with the ongoing efforts to improve the efficiency and accuracy of the account maintenance process. Other responsibilities include assisting with billing and adjustment processes of products for multiple business units.

Key Responsibilities :

Ensure the timely completion of new client setup and maintenance of existing accounts for invoicing purposes for multiple businesses.

Collaborate with sales, sales support and others to obtain information necessary for account set up.

Support customer data maintenance requests through SharePoint site.

Perform and process new client setup and maintenance requests in accordance with company policies and procedures

Accurately document all information pertaining to customer accounts.

Perform investigative activities to evaluate and determine the credit worthiness of customers through database searches and system records.

Assist with the timely and accurate billing and adjustment process of products for multiple businesses.

Perform and process billing adjustment and manual billing requests in accordance with company policies and procedures

Work with sales, sales support or other department on various tasks

Heavy communication with the various business units, sales and sales support teams

Receive research and respond to incoming questions; provide information, explain policies and procedures, and / or facilitate a resolution.

  • Prepare and / or process documents; review for accuracy and completeness; update information and / or evaluate against policy;
  • compare elements for consistency or logical relationship, etc.

    Provide professional and courteous customer service

    Completes special projects requiring research, as required

    Perform other duties as assigned.

    Requirements :

    2-4 years experience in similar roles

    Strong knowledge of billing and accounts receivable procedures and processes.

    Strong technical skills and ability to learn systems quickly

    Strong analytical skills and ability to process information logically

    Detail oriented and organized

    Self-motivated with a drive for excellence

    Strong customer service skills.

    Strong oral and written communication skills.

    Communicate clearly and ability to work well with others in a team environment

    Ability to interpret written customer contracts

    Researches, analyzes and reconciles customer information across systems

    Oracle E-Business or ERP System

    Bachelor's degree preferred with Accounting / Finance concentration desirable

    English profiency (C1 Level)

    Internal customer communication relative to the setup of new customer setup, maintenance and adjustment request

    Proven previous job stability, including maintaining long-term work relationships with former employers

    Must be able to clear the company’s pre-employment screening

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