Quality Assurance Associate of Incident Management
Accenture
Heredia, CR
hace 4 días
source : DirectEmployers Association

The Transaction Processing Analyst under QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools.

Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues / problems. Seek advice and escalate issues when faced with tasks / problems outside the scope of the work.

Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.

Key ResponsibilitiesQuality Assurance (QA)+ Perform data entry.+ Data analysis and verification.+ Customer Service.+ Provide Trainings / Coaching / Refresher.

  • RETRO Repository (Process Clarification and Recommendation)+ Dispute Resolution+ TNA (Trainer needs analysis)+ RCA (Root causes Analysis)+ Advance Excel+ PKT (Process knowledge tests)+ Advance English / Portuguese+ Quality assurance of data entryThe Transaction Processing Analyst QA must be very good following instructions to perform exhaustive reviews to all deliverables for the client.
  • Advance English / Portuguese and Excel skills to review customer's data. Develop and maintain knowledge of client and their business needs / processes.

    Incident ManagerThe Incident Manager IM acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts.

    The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities QUALIFICATIONSRequired3 years of experience in supporting enterprise technologies or , or equivalent experienceStrong English written and verbal communication skills B2 C1 .

    Positive, energetic, enthusiastic attitudeStrong attention to detailExcellent at multi tasking task prioritizationSkilled use of the Microsoft Office Suite, , Word, Outlook, PowerPoint,

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación