SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.
We are looking for a Family Support Specialist who will provide support to our family customers in English and Spanish, with a focus on helping family users understand SchoolMint and use it correctly and effectively!The Family Support Specialist will be responsible for making sure families have a smooth, happy experience with SchoolMint.
The position will provide excellent and attentive service, creating a prompt resolution to any issues our customers face.
To succeed in this role, you will need :
1-2 years of experience in client / customer and / or tech support
Fluency in English for phone and email support and technical writing
Excellent verbal & written communication skills
Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
Drive and persistence to investigate questions and track down solutions
Comfort within a fluid and informal environment
Strong interest in data and technology, especially education technology
These skills will help you really excel in our team :
The ability to quickly learn new software products, systems, and workflows
Experience working with customers with a wide range of technical skills
Experience working with schools and / or school leadership teams
Team lunches once per week
Referral bonus program
Casual work environment with people who also know how to have fun!
Stocked kitchen and lounge areas
Work from home days