Associate Clinical Support Services Rep I
Align Technology
Belen, Costa Rica
hace 3 días

About this opportunity

Handles doctors’ inquiries, requests and complaints that require specialized dental expertise. Research case treatment information with company clinicians and evaluate case submission materials as needed to provide assistance and / or achieve a resolution with a doctor’s issues and respond to case status information, clinical questions and issues received from customers.

Handles inquiries, request and / or issues from the business for company products / services. Handle clinical communication with internal and external stakeholders.

Handle difficult customer situations and will take their issues / concerns / complaints to completion. Provide ideas and suggestions to improve the overall business, improve customer experience and / or specific clinical treatments.

Involvement in clinical training (CAD Designers, customers, sales organization, etc.). Responsible for providing assistance to the sales organization.

Proficiency in all align treat proprietary software. Support the management of product safety reports by working with regulatory and quality assurance teams.

May be also involved in clinical inbound and outbound calls, chat or direct visit with customers to provide support and / or delivery of structured certification programs for customers using any approved communication tool.

In this role, you will Initiate contact with customer to clarify treatment goals or vague instructions, or to modify treatment parameters Provides timely resolution to customer contact issue Further assist any customer request which lies within their scope of knowledge, trainings and available tools, by taking ownership of these and fulfilling at best the request In this role, you’ll need Normally requires a High School diploma.

Technical Degree is a plus 0-2 years of related experience Be proficiency in English Good interpersonal skills and the ability to work cross-functionally Focus attention to detail Familiarity with Windows and Office environment

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