SAP Help desk Agent
Perfiles Tecnológicos S A
Heredia, Heredia, Costa Rica
hace 15 horas
source : Fidanto

The Applications Services Support Specialist provides break fix incident support for internal applications The Application Support environment is a heterogeneous operating environment where support teams are aligned to portfolios service lines with business process units BPUs Roles and responsibilities Troubleshoot Applications assign and or escalate tickets to correct resolver groups Perform Application incident coordination Review Windows Application event logs Active Directory Basics DFS Shares DNS Servers Firewall SMTP Server SAN storage Provide SAP support operations in the following areas SAP Supply Chain Management Ops Technical Finance Business Intelligence BI and Human Resources Provide support in Internet Information Server Version of IIS Web Config Files IIS Log File troubleshooting Log file parser tool understanding of IIS Error codes creation of web sites Virtual Directory binding IP s certificates type of Certificates Renewal of Certificates Provide support the in Net Cloud Computing Azure with understanding of key concepts such as Web Role Worker Role Service roles App Fabric Cache Authentication mechanism Data Synch Hybrid Model and troubleshooting configurations basic skills to check if app is not performing or is down Provide support in Azure services and structures for SaaS PaaS Provide support for specific technologies in BPU s including BI Dynamics EDI Concepts Biztalk Dynamics AX Dynamics CRM Provide support in SQL Programming T SQL as well as SQL Admin with expertise on T SQL Concepts SQL Jobs replication LogShipping Indexing Locking Concurrency Performance Tuning Database Mirroring Clustering Requirements Advanced English Customer Service Oriented Willing to work in Heredia Fast learner Research skills Experience or knowledge in technical support Computer Science student or a similar major field At least 2 years of call center experience

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