Technical Business Analyst
Heredia, Heredia, Costa Rica
hace 2 días

Energetic Technical Business Analyst to work with a fast paced - groundbreaking development team on the ServiceNow platform.

This leader will be responsible for overseeing requirements from the business and assisting with solutioning innovative features and functionality for all of Equifax!

What you’ll do

Oversight of small to medium-scope implementations, upgrades, and / or managed services requirements

Ability to build and execute test cases and test configurations to validate solutions prior to deployment

Lead User Acceptance Testing (UAT) efforts with business stakeholders to ensure requirements are met

Proactively communicate timely updates to project team and leadership

Produce training materials that aid in adoption and full use of the tools

  • Implementing IT projects across a range of areas, to include : cloud infrastructure and services; network development and administration;
  • software development and implementation; requirements mapping; IT policy development; information security; systems engineering;
  • database administration; web development; and systems administration.

    What experience you need

    Minimum of 3 years as a Technical BA

    Minimum of 2 years of experience working with SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall

    Minimum of 2 years working with a software / product / application development team

    Minimum of 1 year proven experience working with technologies such as user management, integrations, asset management

    Minimum of 1 or more of the following experience with Incident Management, Change Management, Support Case Management, and other services in the ITSM stack

    What could set you apart

    Delivering complex solutions on the ServiceNow platform

    Experience dealing with projects within Asset Management / Configuration Management (CMDB)

    Experience with process improvement, workflows and front end knowledge of ServiceNow are requirements

    Scrum Master Certification

    We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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