You'll join our San Jose, Costa Rica office as part of our global information technology team, where as a professional you'll help us plan and participate in an increasingly complex, digital world.
As part of a global team, you will collaborate with specialists located in Dusseldorf, Manila, Prague, Waltham and Toronto.
You will provide analytic support by phone and email to colleagues from all over the world, responding to, researching, resolving and tracking questions received in a timely manner to maximize user productivity.
In this role you’ll demonstrate a high degree of collaboration with regional centers to ensure the timely distribution of knowledge and positive impact on user satisfaction.
Additionally, you’ll contribute to a strong team environment by engaging the assistance of other specialists when appropriate, as well as being available to provide other colleagues assistance.
In this role you'll receive time-critical requests, with a clear analytical focus. Most of these requests are solved live over the phone or via screen sharing sessions.
They range from simple functional questions to complex data modelling. You'll measure your success based on how effectively internal employees achieve their goals.
Your competitive advantage is a strong team environment which will help you deliver top tier results. All colleagues around the world are engaged in assisting one another whenever appropriate.
Knowledge sharing is embedded in our team’s culture as we build off and learn from each other’s expertise.