Senior Growth Manager, Acrobat
San Jose
hace 6 días

The Opportunity

The Adobe Document Cloud Engagement Team is looking for a Senior Growth Manager who will execute on data-driven programs to engage paid Acrobat users from onboarding to active use.

The successful candidate will use analytic insights to inform key projects to improve the end-to-end customer experience.

You will execute a roadmap of initiatives to drive customer-centric engagement, while coordinating across internal teams to implement engagement programs.

This is a critical role that offers the opportunity to build, measure, track, and provide insights to inform future business opportunities.

Does this sound like you? Keep reading!

We are looking for someone who has the analytical and technical skills to play a key role in the development of campaigns from inception through deployment and is directly responsible for technical execution in Adobe Campaign, Adobe Experience Manager, and other proprietary personalization tools.

The ideal candidate is adaptable, passionate about using big data to deliver outstanding customer experiences, excels at establishing relationships and credibility across diverse groups, is a self-starter with strong initiative, and has superb verbal and written communication skills.

And brings their own sense of humor.

What You’ll Do

  • Use insights and data to inform strategies to increase product engagement and improve the customer journey for Acrobat desktop users
  • Create and implement A / B testing frameworks including hypothesis, test design and implementation plans
  • Work with cross functional partners and external vendors to prioritize and execute the work
  • Partner with data science and analytics teams to help define and build a data model that will generate the insights required to prioritize initiatives and drive growth programs
  • Create test campaigns within Adobe internal systems and production environments - completing QA and preparing for launch
  • Work with partners to understand key campaign parameters and inputs, such as subscriber audience, program frequency, complex segmentation, degree of personalization and overall creative approach and develop an appropriate, campaign-specific testing approach
  • Handle analytics needs like creating tracking codes and external URLs tools for campaigns
  • What You Need to Succeed

  • Proven analytical skills and advanced knowledge of Excel / PowerPoint as well as Adobe Target and Audience Manager.
  • Excellent understanding of desktop architecture and hands-on experience with key testing and UX tools and methodologies.
  • Attention to detail in planning and execution while seeing the big picture and understanding how the pieces fit together and affect one another.
  • Exceptional people and communication skills, ability to work well in cross-functional situations, and consistent track record to influence others.
  • Demonstrated success in matrixed and dynamic environments, rapidly anticipating and adapting to shifting priorities.
  • Ability to work effectively within a team in a fast paced, growth environment
  • Ability to organize and prioritize multiple projects and deadlines with minimal oversight
  • Knowledge of SQL fundamentals or other database technologies a plus
  • Knowledge of Adobe Experience Manager, or comparable Content Management Software a plus
  • BS / BA with 5+ years’ experience in one or more of the following : analytics, ecommerce, software, high tech
  • A phenomenal sense of humor
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