Inbound Supply Chain Team Manager
San Jose, CR
hace 3 días

This is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Our Inbound Operations & Technology (IOT) team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage.

  • We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also to improve our internal processes to reduce the flow of chargebacks while educating our vendors into an amended experience;
  • as well as reducing defects on items received at our Fulfillment Centers.

    The selected front-line Team Manager will be expected to have their team of direct reports as their exclusive focus and will be tasked with leading and developing your group of entry-level associates (Execution Specialists) by help removing any barriers that may prevent them from executing at the performance bar established by the department

  • The IOT Program Manager, Supply Chain must be open and approachable, engage with their team of direct reports and peers, at an individual and collective level;
  • in order to understand how to most effectively coach and motivate them and and invest time in developing their talent!

    One of the main objectives of the role is to build a work environment where Specialists are engaged and feel a positive sense of achievement about their role in delivering world class service.

    As a Leader you will be expected to be a role model to our group and will be an expert in articulating the Amazon mission and our Leadership Principles.

    As well as to deeply understand the expectations of the Inbound Operations & Technology (IOT) organization; you will ensure your team understands the important role they play in IOT and how their role supports the Amazon Vendors.

    Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks .

    The position relies on an analytical bend of mind, detailed investigation and excellent judgment.

    The selected candidate will have :

  • Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
  • Experience communicating and presenting results to Network Leadership.
  • Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
  • Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workloads.
  • Experience working and communicating with local and global teams.
  • Strong analytical ability and problem solving skills
  • Ability to create and continually support people through individual development plans
  • Strong time management and organizational skills
  • Helps direct-reports to understand the performance bar and supports them into reaching it.
  • This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be provided for you to work from home.

    However, once our company allows it and gives clearance, you will be required to continue working from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia.

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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