This is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
Our Inbound Operations & Technology (IOT) team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage.
as well as reducing defects on items received at our Fulfillment Centers.
The selected front-line Team Manager will be expected to have their team of direct reports as their exclusive focus and will be tasked with leading and developing your group of entry-level associates (Execution Specialists) by help removing any barriers that may prevent them from executing at the performance bar established by the department
in order to understand how to most effectively coach and motivate them and and invest time in developing their talent!
One of the main objectives of the role is to build a work environment where Specialists are engaged and feel a positive sense of achievement about their role in delivering world class service.
As a Leader you will be expected to be a role model to our group and will be an expert in articulating the Amazon mission and our Leadership Principles.
As well as to deeply understand the expectations of the Inbound Operations & Technology (IOT) organization; you will ensure your team understands the important role they play in IOT and how their role supports the Amazon Vendors.
Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks .
The position relies on an analytical bend of mind, detailed investigation and excellent judgment.
The selected candidate will have :
This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be provided for you to work from home.
However, once our company allows it and gives clearance, you will be required to continue working from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.