Manager- Demand Forecast Team
Heredia, Heredia, Costa Rica
hace 1 día

Manager I- 00O61P - Manager Business Operations I

Region : AMS

Management level definitions

  • Applies expert subject matter knowledge to manage staff activities in solving most complex business / technical issues within established policies.
  • Manages activities of non-exempt / exempt individual contributors (typically Expert / SPE). Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy.

    Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization.

    Plans, manages and monitors high-end strategic / operational / tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both.

    Recruits and supports development of direct staff members. Position typically reports to Director or above.

    Additional Guidance / Criteria :

  • Directs and controls demand forecasting activities within a sub-region or Region.
  • Will manage a regionally focused team of direct reports.
  • Description

  • This position is part of the CS (Customer Support) Supply Chain Organization, reporting directly to the CS Supply Chain Demand Planning Director under Personal Systems Platform.
  • The Services Supply Chain ships more than 9M parts, processes 650k whole unit repair events globally per year through an extensive network of outsourcing partners.
  • This position will be responsible to lead the Regional demand planning team ,establish & lead a team to execute processes of E & O, Buy / sell, Vendor interaction and governance of the Demand Planning organization within HP Customer Support Supply Chain.
  • Will drive the evolution of the Demand Planning function in alignment with customer support organization strategies and functional objectives.

    Will drive continued efficiency and optimization of the demand Planning Organization.


  • Accountable for demand planning activities for multiple, complex SKUs, ensuring that performance (inventory, cost, service level etc.
  • meets the overall business needs, including but not limited to : Demand Forecasting, E & O material management, successful launch and positing of material to support new product launches, EOSL material management, LTB’s and monitoring and risk management of same.

  • To work closely with partner management team to assure alignment and assurance of supply of service materials
  • To work closely with long term strategy team to align and drive organization to achieve short- and long-term business goals.
  • To work closely with regional network inventory management team to assure LOF and other service material supply requirements are met.
  • Responsible for defining and creating a new core competency and team and involves hiring, setting and monitoring of annual performance plans, coaching, and career development;
  • ensures that the proper tools are in place to support the team and the processes.

  • Ensures the delivery of products and services that meet the performance metrics defined by senior management; supports the design of performance measurement processes.
  • Consults with business leaders to guide and influence strategic decision-making within a broad scope.
  • Creates new operational efficiencies and cost savings within the supply chain on a broad scale using process improvement and policy development.
  • Ensuring that operations are achieving the key business metrics.
  • Oversees the development and delivery of complex initiatives that can impact the supply chain globally, typically requiring the leadership of cross-functional and cross-regional teams.
  • Strategically drives a broad range of complex demand planning processes, generate end user demand forecast through the utilization of smart analytics and new Simplify datasets throughout service support life.
  • Leverage historical forecast data, end-user demand, market and product intelligence, statistical forecasting inputs, AI and Machine Learning to create a robust process and drive continued, sustained accuracy improvements on material demand plans.
  • Meet financial commitments of excess and obsolesce and Buy / sell inventory reclassification.
  • Manages a team of Specialist or Expert individual contributors that typically support a complex global business unit.
  • Education and Experience Required

  • First level university degree or equivalent experience; advanced university degree preferred.
  • Typically, 12+ years of experience in a supply chain function (or related fields).
  • Typically, 4-5 years of people management experience.
  • Knowledge and Skills

  • Excellent understanding of demand and supply planning processes, business operations, and strategy.
  • Excellent analytical thinking, analysis, data modeling, and problem-solving skills.
  • Excellent project management skills, including time and risk management, and project structuring.
  • Advanced leadership skills, including coaching, team- building, conflict resolution, and management.
  • Ability to manage human capital in a virtual and global environment to drive workforce development and achieve desired results.
  • Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills.
  • Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies.
  • Strong understanding of HP’s policies and processes.
  • Advanced multi-tasking and prioritization skills.
  • Advanced understanding of national and international trade requirements.
  • Advanced relationship management skills, including partnering and consulting.
  • Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English. and local language
  • Impact / Scope

  • Ability to influence a business across regions.
  • Typically leads large and complex business process initiatives.
  • Collaborates with contributors globally and across functions to deliver supply chain solutions.
  • Complexity

  • Leads complex supply chain demand planning activities for multiple, complex SKUs
  • Anticipates strategic needs and impacts on overall business model.
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