Are you ready to build a career with us?
We are looking for technical support agents to join our Social Media team in Costa Rica.
You would be part of a team that believes in communication, collaboration and fosters creativity. It is based on a winning culture built on a platform of integrity and a spirit of innovation.
We will also provide training and opportunities for professional growth.
Responsible for providing social media and remote diagnostic technical support of desktops, portables, peripherals and software custom or off the shelf software industry or proprietary.
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Be enrolled and attending a university bachelor's degree or have a bachelor’s degree completed.
Strong organizational and problem-solving skills.
Strong email & communication etiquette skills
1+years of relevant experience.
Good knowledge of Technology products
Experience managing customers and customer problems
Job Family : Product-Services Global-Services Services Job ID : R039244
Añadir a los favoritos
Eliminar de mis favoritos
Debes iniciar sesión en tu cuenta para agregar este empleo a tus favoritos. Haz clic en "Continuar" para acceder a tu cuenta o crear una cuenta nueva. Luego de iniciar sesión, podrás ver y organizar tus favoritos tanto en nuestro sitio web como en la aplicación móvil.