Service Delivery Operations Lead
Rica Heredia, Costa
hace 4 días

Job Description

Deals and Contracts Assist Associate

Responsible to follow a defined process to analyze the current state of the business from sales pipeline readiness and plan for contract creation and opportunity management, go through the required approval process, and assemble the contract entering the data in the provided tools.

Resources are expected to stay current on new process changes and or tools changes updates related to this.

Pipeline Hygiene

Contract creation and workflow facilitation

Draft Contract for review

Ready for Signature Contract

Fully Executed Contract

Opportunity management


Preferable experience on Service Now ticketing systems

Fundamental Technical know how on system trouble shooting

Good communication and written skills in English

Client Customer handling experience

Excellent customer service skills

Proficient in Metrics and Reporting

Proficient in MS Office including MS Excel, Word and PowerPoint

Should be capable to take initiatives, team player

Should be capable to do training with customers

Capable to work under pressure

Be detail oriented

1 2 years of relevant experience


Skilled use of Microsoft Power BI reporting

ITIL certified

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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