Order Management-Customer service representative
San José, CR
hace 5 días


The order management Customer service representative Analyst will be

responsible for the execution of the order entry and customer services of

different type of products at MSD

Primary responsibilities

for this position include, but are not limited to, the following :

Resolve customer queries in the areas of Order management,

Customer services mainly via phone calls or faxes

  • Through daily problem
  • resolution, identify and propose process improvement

  • Assist in communications
  • with internal business customers

  • Processing credit and debit
  • notes

  • Process purchase orders Received from
  • customers in a timely manner while complying with SLAS.

  • Collaborate with various
  • MSD organizations to resolve process and / or technical issues across multiple

    ERP systems

  • Properly and effectively
  • escalate issues that cannot be resolved real time

  • Ensure compliance with
  • company policies and procedures and supports company mission, values and

    standards of ethics and integrity

  • Effectively manage and
  • prioritize workload efficiently and accurately while maintaining a positive

    Required :
  • Minimum of
  • Minimum of
  • 2 years of experience in a call center environment, finance or accounting

    departments of a multinational company

  • Business
  • Level fluency (oral and written) in Spanish and English languages

  • Experience
  • working in an organization providing services across multiple markets or

    geographies. Customer service experience

    Advanced college degree in accounting, finance, business or career about to

  • Intermediate
  • PC skills (Word, Power Point, Excel, Share point)

  • Team player
  • with a focus on collaboration

    Preferred :

    Pharmaceutical industry experience

    using SAP

    Our employees are the key to our

    company’s success. We demonstrate our commitment to our employees by

    offering a competitive and valuable rewards program. Our Company’s

    benefits are designed to support the wide range of goals, needs and lifestyles

    of our employees, and many of the people that matter the most in their lives.

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