Collections Specialist (LatAm)
Heredia, Heredia, Costa Rica
hace 1 día

The Collections Specialist (LatAm) will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals.

The focus of this role will be in Latin America market. .

Key responsibilities include :

  • Manage a specified portfolio of assigned accounts
  • Perform and process the collection of past due accounts in accordance with company policies and procedures
  • Handle high volume of collection of past due accounts : 2,000 accounts
  • Make a minimum of 45 daily outgoing collection calls for assigned accounts with past due balances
  • Enforce payment terms
  • Must be able to handle account reconciliations
  • Active communication with the various Business Units and Sales Department
  • Provide professional and courteous customer service
  • Maintain aging and corporate AR goals
  • Track and maintain accounts throughout the collection process to ensure prompt payment
  • Ability to handle and resolve customer disputes through the review and interpretation of client contracts
  • Establish payment plans and create finance options to bring accounts to a current status when necessary.
  • Prepare and / or process documents; review for accuracy and completeness; update information and / or evaluate against policy;
  • compare elements for consistency or logical relationship, etc.

  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing)
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and / or facilitate a resolution
  • Review, process and verify accounts and account balances.
  • Escalate unresolved payments from clients to management
  • Achieve monthly collection goals
  • 2-4 years business-to-business collections experience
  • High School Diploma required; preferred Associate, Bachelor or higher degree in Accounting, Business Administration or related
  • English proficiency (B2 Level)
  • Strong knowledge accounts receivable processes and procedures
  • Strong knowledge of collection techniques
  • Ability to work closely with sales and billing departments to reconcile customer disputes with delinquent accounts
  • Ability to interpret written customer contracts
  • Provides advice and counsel to lesser-experienced staff on complex accounts
  • Experience using Oracle E-Business or ERP System
  • Good analytical skills
  • Excellent customer service skills
  • Negotiations skills
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is The Power of YOU and it ensures that we live what we believe.

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