Analyst, MDM (Hybrid)
Stryker
San Antonio de Belen, CR
hace 6 días

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards not to mention various social and recreational activities, all of which are location specific.

Who we Want :

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Goal-oriented : Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize and automate.

What you will do :

Essential duties & responsibilities :

The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation / updates, process improvement and maintenance within the relevant ERP system.

High level of accuracy and attention to detail is required.

Essential duties & responsibilities :

  • Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.
  • Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.
  • Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.
  • Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)
  • Understand and use available database and ERP systems required for work group.
  • Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.
  • Perform other duties as assigned.
  • Accuracy and attention to detail is critical for this position.
  • Support stakeholder SLA’s and work to provide KPI’s
  • Education & special trainings :

  • Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
  • Fluent spoken and written English. Any other language is a plus
  • Must have excellent verbal and written interpersonal communications skills
  • Excellent analytical skills
  • Exceptional skills in applicable Microsoft software programs
  • Business Intelligence tools preferred (Microsoft reporting, PowerBi)
  • Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
  • Must be able to organize with the ability to prioritize work and keep accurate and detailed records
  • Must have excellent time management skills with the ability to use independent judgment effectively
  • Must be able to understand and work within complex interdivisional procedures and policies
  • Qualifications & experience :

  • 1-2 years maintaining master data records (customer master preferred)
  • Physical & mental requirements :

  • Ability to work well with cross-functional teams and multi-task
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problem-solving skills
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