Specialist, Digital Review Team Santa Ana, Costa Rica Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?
Have you been searching for a company that offers impressive growth opportunities? Join Western Union as a Specialist, Digital Review Team Analyst.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 8, employees serving countries and territories. We believe when money moves, better things happen. Better requires process discipline and simplification We’ll be looking to you to monitor the flow of transactions and workload distributions within the team.
As a Specialist, you will also provide support by working on transactions from the real-time queue and contact customers when it’s needed.
Your other responsibilities will include ensuring that compliance regulations are met, resolving complex problems independently, and assisting with escalation calls handling.
You’ll make a difference by working closely with supervisors and quality teams to share best practices. Here are the skills we’d like you to have : English is required, written and verbal Strong analytical and problem-solving skills Strong communication skills Customer and result-oriented mindset Experience with fraud monitoring and / or payments background desired Independent decision-making with high attention to detail skills Capable of working and prioritizing effectively under stress or in difficult situations.
Willingness to work in rotating shifts (including weekends and holidays) Join us, and let’s connect the world Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now. We’re a company on the move, and we want our people to grow and develop.
You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.
S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.