Customer Service Representative
ATL Technology Costa Rica
San Rafael, ON, CRI
hace 5 días

ATL Mission

We believe there is a better way to bring products to market. We use an engineer to engineer approach to develop custom interconnect solutions for our customers who are improving quality of life through their products.

Join us in our mission to be the leading provider of custom interconnect solutions. ATL has operations in China, Costa Rica, Taiwan, UT-USA, plus remote staff in strategic global locations ... and we're growing!

Job Responsibilities

Join our global team of Sales professionals as we grow our Account Specialist team in Costa Rica. Reporting into our CSR Manager based in UT-USA (HQ) and collaborating closely with our Regional Sales Manager based in Costa Rica, you will support customers based throughout the North, Latin & South American regions.

  • Establish and maintain relationships with key personnel at assigned customer accounts.
  • Act as liaison between customers and cross-functional internal teams to ensure we meet customer expectations.
  • Become the expert. Understand and anticipate needs for assigned customer accounts.
  • Setup and maintenance of customer account details within database.
  • Actively maintain knowledge of product lines, prices, delivery times, drop ship items, and other relevant data points necessary to serve our customers.
  • Process customer orders and coordinate delivery accuracy including any special documentation needs.
  • Ensure customers are informed of product delivery timelines.
  • Escalate customer feedback internally if product complaints arise, and when necessary arrange returns, replacements, and credits.
  • Create and maintain both reoccurring and ad-hoc Sales reports including forecasting and customer account metrics.
  • Support Regional Sales Managers and assist with identifying and achieving customer growth opportunities.
  • Assist with quoting activities as requested.
  • Interface with the Purchasing-Planning department to set production priorities based on fluctuating demands for regular production and safety stock inventory.
  • Interface with Project Managers to remain informed of all open customer projects and provide assistance as requested.
  • Job Education & Experience

  • Bachelor's Degree in Business or Industrial Engineering
  • 3+ years relevant B2B sales support experience; preferably within medical or high-tech industries.
  • Demonstrated experience building and maintaining customer relationships.
  • Technical aptitude and experience utilizing database systems including CRMs and ERPs.(Desirable).
  • Proficient in Microsoft Office applications with an emphasis on Excel and Outlook.
  • Strong analytical and investigative skills with an affinity for problem solving.
  • Strong verbal and written communication skills, including comfort presenting to groups.
  • Self-motivated to solve a wide range of requests and challenges.
  • Bi-lingual in English & Spanish is required.
  • ATL Benefits

  • Competitive Salary.
  • Variable bonus.
  • ATL Values

  • C ustomer Centric : We create a positive customer experience by utilizing our expertise through development and throughout the product lifecycle
  • H umility : We seek to gain further knowledge to promote mutual growth and understanding
  • A ccountability : We commit to the success and well-being of our customers and employees by being accountable for our words and actions
  • T ransparency : We build trusting relationships with our customers and employees by being open and honest
  • S olutions Driven : We work as a team with our customers to achieve results
  • Job Posted by ApplicantPro

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