Associate L2 - BackUp Simple
San Jose, Costa Rica
hace 1 día

The role

As a SoftwareONE Associate Consultant Backup you will provide 24x7 technical support for issues raised by our Backup customers and Backup systems across a broad scope of Hybrid Cloud environments including On-premise, Microsoft Azure and Amazon Web Services (AWS).

You will be working on our Managed Hosted Commvault service providing a key level of support to ensure our customer’s business remains stable.

You will manage Commvault Incident and requests. Using your experience and sound technical knowledge of Commvault you will provide solutions to incidents and complete the requests.

You will drive efficiencies into our services by developing SOP’s to enable your Level 1 peers to resolve tickets more quickly.

You will escalate to SoftwareONE Level 2. Your role is pivotal to the success and speed of our Backup support service.

You will be part of a dynamic team of skilled Commvault colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training program.

These skills will extend beyond Commvault to include Microsoft Azure and Amazon Web Services.

Your spoken English language and communications skills will be essential in keeping customers informed of progress and dealing with their concerns effectively.

At SoftwareONE you will have the chance to experience a broad range of technologies, working on Enterprise class tools across cutting edge platforms.

What we need to see from you

  • 4+ experience working with Commvault or experience on other Enterprise Class Backup product
  • An ability to understand core IT Infrastructure, including TCP Networking, DNS, Storage and Virtualization
  • Experience Managing and configuring server backup policies, schedules and retention plans.
  • Ability to engage with customers to conduct requirements analysis, remotely assist customer
  • 4+ experience working in Operating Systems

  • Windows
  • Linux (desirable)
  • Junior experience working on ticket based systems
  • ServiceNow (Desirable)
  • 4+ experience working in Cloud environments AWS, Azure (Desirable)

    Desirable Qualifications

    ITIL Foundation Level certified

    Professional Backup qualification (Commvault and advantage)


    What you should really know about us.

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

    This is what makes SoftwareONE successful.

    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

    Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

    Patrick Winter, Founder.

    What we expect from our employees

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

    SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

    We are Humble, have a very high degree of Integrity and are simply not interested in politics.

    Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

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