Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Customer Experience & Success (CE&S) Deployment Services Landing part of CX Design, Digital & Global Operations (CX DD&O) is looking for a dynamic Business Program Manager ideally experienced in CX and Service delivery at scale who will partner across the CE&S SBUs (Support Business Units) as we transform our operating models.
If you have proven ability to mobilize change across organizational and geographic boundaries for maximum impact, then please read on .
As a member of the Landing Team this role will be responsible for leading specific, time-boxed Change Management efforts in alignment with the SBU-specific teams that own Release Management.
You will collaborate with various workstream owners and their teams to ensure proper Change Plans and tracking of milestones are in place that incorporate the needs of the workstreams and overall program that delivers the greatest value.
This role will provide delivery implementation support, establish accountabilities, drive two-way communication ensuring enablement and engagement of stakeholders that lands change effectively and consistently.
1) Change Management Practitioner in Deployment Services Landing
2) Drive Continuous Improvement
3) Impact Business Results
3+ years of Change Management experience required; self-motivated, confident leading and influencing multiple teams and working with uncertainty.
Background in technical support appreciated!
Demonstrated success in influencing others including for conflict resolution.
This is a global team, and we welcome candidates from around the globe who are experienced in working virtually and remotely to apply.