Sr. Azure/Office 365 Engineer
Costa Rica
hace 11 horas

General Summary

The Advisory Systems Engineer is responsible for the Microsoft Enterprise Systems technology. In this role you will provide leadership as a member of cross-

functional teams and manage complex project to support the development of IT processes, drive improved IT delivery, lead standardization efforts, and be responsible for operational excellence.

Primary Responsibilities

Provide Leadership for Enterprise IT Program Initiatives

  • Develop Enterprise Technology processes, functions and team capability
  • Ensure design solutions are architected with security Best Practice, and controls are adhered to, in order to provide a reduced threat landscape.
  • Provide guidance and consultation on Enterprise IT, as needed to address opportunities
  • Follow the approach of design, build, test, pilot and deploy for all projects
  • Provide support within a Follow the Sun model for IT Operations
  • Establish alignment with business stakeholders when delivering technology services
  • Work with other groups to ensure continuity and coverage of the enterprise systems
  • Lead cross-functional team efforts
  • Identify Needs, Develop, and Maintain Enterprise Technology Services

  • Manage and execute root cause identification for incident resolution
  • Solution Design and process improvements
  • Develop project plan(s) and resource requirements
  • Generate solutions, process improvements and establish metric / reporting for both technical and non-technical stakeholders
  • Cultivate needed team knowledge and develop team skills for timely, accurate response to cyber threats
  • Problem Management & Resolution

  • Act as an escalation point for team problem management and complex ticket resolution
  • Drive world class execution and customer service for problem resolution
  • Lead enhancement efforts for alerts, responses, automation, and overall monitoring of enterprise systems
  • Proactively enhance system uptime through managing reoccurring issues and trouble areas
  • Other duties as assigned
  • Job Requirements

  • BS in Computer Science, Information Systems, related field or equivalent work experience
  • 8+ years of experience as a Systems Engineer
  • Extensive understanding of Information Systems within a Microsoft Infrastructure environment
  • Demonstrated team leadership capabilities with strong interests for developing others
  • Customer service-oriented with ability to interact and communicate effectively with end users
  • Working Experience with the following Microsoft Platforms or technologies :
  • oWindows Server 2008 2019

    oActive Directory Domain Services

    oActive Directory Federation Services (SSO / SAML, Relying party trusts)

    oActive Directory Certificate Services (PKI)

    oMicrosoft Exchange 2010-2019

    oOffice 365 (Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams)

    oMicrosoft Azure (Active Directory, Infrastructure, Conditional Access, and migration of workloads to the Azure Cloud

    oMicrosoft Intune

    oSystem Center Configuration Manager experience is a plus but not required

    oSystem Center Operations Manager experience is a plus but not required

  • Strong strategic focus and planning / problem solving skills
  • Strong written and oral communication skills
  • Strong analytical and troubleshooting skills
  • Strong reporting, project management, and documentation skills
  • Strong time management and organizational skills
  • Team player with ability to build relationships, influence, and execute strategic goals
  • Previous professional services background related to Microsoft Infrastructure / Cloud is a plus
  • May be required to work outside of normal business hours with minimal notice and guidance
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

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