Amazon Customer Service Associate
This position is for external English speaking referrals located in Costa Rica only.
If you have specific questions please contact sjo-referrals amazon.com
The people that you refer to this position will be considered for one of the following organizations : Customer Service, Digital Devices and Alexa Support Associate or Shipping and Delivery Support.
Here is what you need to know about them :
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
The Digital Devices and Alexa Support Associate team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization.
In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services.
If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies,
Shipping & Delivery Support is a customer service organization dedicated to support the Amazon Supply Chain network for multiple geographies like MX, NA, UK, India and EU.
It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to Customers.
Overall, SDS plays a critical role in ensuring the smooth functioning of Amazon Logistics transportation (AMZL) and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities include, but are not limited to :
Job description :
The Costa Rica Virtual Call Center (VCC) - It is a Work from Home’ model for Costa Rica Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours.
There may be at times overtime, based on business needs.
Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law.
You may also be required to work on any / all major holidays. If you’re a student, we’ll do our best to work around your school schedule!
Here are a number of skills that will allow you to be successful in this position :
Technical skills :
Communication skills :
Customer Focused Skills :
Problem Solving Skills :