Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new collection career. We value our employees and are proud to offer a Competitive Salary, Bonus Opportunities, Life Insurance, Private Medical Insurance, etc.
Training schedule is Monday through Friday 7am-4pm. The paid training is for two weeks.
As a Customer Service Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Other responsibilities include:
- Educating customers on available options
- Discussing sensitive financial situations
- Systematically processing customer requests
- Maintaining client and company policies and procedures
1+ year experience in customer service over the phone. Your professionalism and outstanding customer service skills will be keys to success in our fast-paced collection environment. The right candidate should also have computer skills, strong communication skills in order to negotiate effectively (Excellent / Fluent English level - 90% or above - speaking , writing and comprehension skills), attention to detail, type 40 WPM, High School Diploma and a clean delinquency record. Candidates with INA training / graduation are a plus. Previous experience working with a Financial Institution is a plus.