Desktop Support, Associate / Temporary
Fiserv
Tres Rios, Costa Rica
hace 6 días

Job Title

Desktop Support, Associate / Temporary

Business Description :

The primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-

person, hands-on help at the desktop level. The applicant may be required to interact with other members of the IT Team to diagnose and resolve unusual problems.

Essential Job Responsibilities :

  • Determines and resolves software problems and provides technical support of PC software including collaborating with users, technical support staff, vendors, over the phone, on site or remotely.
  • Support User Access Management (Active Directory, outlook, corporate applications).
  • Troubleshoots and resolves PC hardware, software, terminal, and printer equipment issues.
  • Uses ticket system tool to manage assigned Incidents and Service Requests, prioritize work effort, and track progress against deadlines / milestones / service levels.
  • Patch, upgrade and / or replace computer hardware and software systems.
  • Documents and maintains IT assets information, PC hardware, telecom terminals, and printers.
  • Installs, imaging & configures PC software such as Windows operating system, Microsoft Office, VPN software, etc.
  • Prioritizes work effort to ensure that commitments made to the Business to deliver services and / or daily operations are met on a consistent basis.
  • Contacts and coordinates with hardware or software vendors for service if necessary.
  • Participates in the Team's 24x7 coverage model.
  • Perform basic to intermediate server, network, back-ups and voice system administration tasks.
  • Required Qualifications :

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration or similar discipline; Relevant, equivalent work experience.
  • 1-2 years Knowledge installing, configuring, and supporting Windows operating system.
  • 1-2 Knowledge building and configuring desktop and laptops within an enterprise network (Windows environment).
  • 1-2 years in similar roles, customer service and technical support
  • Administrative knowledge of following technologies :
  • Microsoft Active Directory, Microsoft SCCM(Windows Deployment Services), MS Outlook, MS Office, IBM iSeries Client, AS400 user's environment, McAfee Antivirus & DLP Software, Checkpoint / Cisco VPN, RSA Authentication Manager, Cisco Webex, SAP Business One, Avaya Configuration Manager Administration, Voice over IP, Cisco Wireless Administration.
  • VMware environment. Printers troubleshooting.

  • English level B2
  • Preferred Skills and Knowledge :

  • Knowledge configuring & troubleshooting L2 / L3 network devices switches, wireless access points and controllers.
  • Excellent customer service orientation
  • Strong critical thinking and analytical and problems skills are required.
  • Good attitude to drive tasks to conclusion with acute urgency.
  • Work Schedule : Monday to Friday, On-call duty at least 1 week per month.

    Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology.

    With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.

    We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.

    Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

    Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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