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The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager. The person in this role is responsible for leading all the operational aspects of the team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.
Essential duties & responsibilities : (detailed description)
Assist in developing training materials for a newly created team.
Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.
Engage and supervise the collections team under their scope.
Ensure high-quality interactions with internal and external customers.
Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
Support their manager with annual review processes.
Ensure a high level of employee engagement on their team.
Partner with customer facing teams, building strong relationships with both internal and external customers.
Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
Contribute to accurate customer master data elements
Engage in collection activities for priority customer accounts
Provide regular updates to CRFSSC management of KPI’s, analysis and trends
Work with Internal and external audit teams to review and enforce policies
Performs other related work as assigned by management
Education & special trainings :
University degree in Business Administration, Finance, Accounting, or other related areas is preffered.
Fluent spoken and written English; other language is a plus
Intermediate to advanced skills on the MS Office Suite
SAP, Oracle and Getpaid systems knowledge is a big plus
Qualifications & experience :
At least 5 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
At least 5 years of overall experience in the Shared Services environment or with multinational companies
Physical & mental requirements :
Ability to work well with cross-functional teams and multi-task
Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Computer or technical knowledge
Effective problem-solving skills