Entitlement Business Solution Lead
Hewlett Packard
Santa Ana, San Jose, CR
hace 4 días

Front End and Channel Infrastructure (FCI) is a part of the Customer Support Infrastructure and Services Technology (IST) organization delivering best-in-class user experiences through front-end and channel solutions.

The FCI team is currently seeking an Entitlement Business Solution Lead to manage critical application and infrastructure delivery within HP’s Entitlement Services.

The Individual will be responsible to work with business stakeholders, product owners, and IT to deliver the Entitlement Transformation.

Job Summary

Entitlement Business Solution Lead will represent the Business Requirements from the HP Business Unit’s and will establish functional requirements, design processes & solutions for delivery to the IT development team and their professional service providers.

Entitlement Business Solution Lead will work with HP IT Architects and PM’s, HP’s Business Product Owner, Business Stakeholders, and Development Service Providers to ensure that Agile User Stories are well defined, executed, and align with current and future business capabilities as part of the OS Micro Services AWS & the BCP AWS Cloud System of Reference Projects for the Entitlement Transformation.

As the Lead, they will assess Entitlement Change Requests and projects needed to Deliver Entitlement data for Factory Warranty.

Facilitate Backlog Prioritization and grooming on behalf of the Entitlement Business function. Work with Subject Matter Experts to understand the business needs, both current and future, and help to ensure Entitlement delivery Services will meet the increasing demand of consumer and commercial customers in PC, Print, and 3D for timely and regionally specific requirements.

  • Serves as the Business Solution Lead for HP’s Entitlement Services
  • Facilitates and helps facilitate Agile Processes such as Backlog Prioritization, Grooming, Sequencing
  • Manages Functional & Technical Requirements in partnership with IT and Professional Service Providers
  • Leads and manages the analysis, design, and implementation of the evolution for the Entitlement Applications used to Manage Factory Warranty elements
  • Manages the Technology Delivery for Warranty API Bulk Warranty Lookup Services in conjunction with the Entitlement Transformation
  • Is responsible for the timely technology implementation for the new Obligation Cloud Micro Services and the subsequent AWS Cloud DB to be used and a System of Reference for service all of HP’s Entitlement Requests in a timely fashion, both Synchronously and Asynchronously for Warranty, Care Packs and Contracts.
  • Works with the HP service providers to perform high-level design in support of the initiative
  • Works with Information Architects and Customer Experience Experts to deliver Regional and Country Specified Requirements in a manner that is well-conceived.
  • Facilitates the Asset Evolution to deliver outstanding customer experiences
  • Ensures Support for Entitlement Systems are Highly reliable, scalable, and secure
  • Grooms’ agile stories to reflect application insights into how to optimize delivery against business requirements to meet new or evolve existing capabilities
  • Leads business side technical conversations on the Application Roadmap and deep dive on implementation strategies when clarity and further insight are required to ensure quality implementation of the technology.
  • Oversees the successful delivery of required services as outlined in the Statement of Work (SOW) as defined by IT
  • Manages projects including the use of, project objectives, scope, approach, roles and responsibilities, milestones and deliverables, resource requirements, and communication
  • Guide’s development activities and the software design to create simple, sustainable, extensible solutions that leverage application insights for Entitlement Transformation.
  • Applies unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, and techniques
  • Contributes to the development of innovative principles and ideas. Provides highly innovative solutions
  • Collaborates with cross-division, cross-organization, and multi-function teams
  • Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives. Develops strategy and helps set functional policy and direction
  • Manages business development. Identifies and develops new opportunities. Supports early qualification and opportunity assessment for large or complex business opportunities
  • Communicates the direct value our capabilities will provide to our business partners and customers
  • Mentors’ others, providing a role model and support for individual development
  • The impact is evidenced by multiple contributions over time and performance demonstrates a sustained level of contribution and teamwork.
  • Responsibilities :

    Application Transformation Roadmap Support

  • Lead the business engagement with IT for the delivery of the overall application development roadmap in keeping with the program objectives and capability priorities
  • Align critical business inputs with the major timelines, and deliverables to achieve the desired objectives and results
  • Present to the executive sponsor and team to inform, alert, negotiate and maintain assets to achieve a shared vision for the program outcome
  • Business Oversight for Application Design & Delivery

  • Oversee the execution of development projects, their progress compared with the plan, and the production of agreed deliverables
  • Monitor and coordinate dependencies across projects in the program and resolves conflicts
  • Ensure Users Access requirements meet business controls and cyber security requirements
  • Support the new IT DevOps delivery Models and standards
  • Program Delivery

  • Oversee the creation and maintenance of the required program documentation and artifacts
  • Validate Change requests
  • Support the Applications Support Operations as needed to quickly resolve application issues for the content experience by helping to quickly triage symptoms in partnership with IT Support and restore services.
  • Manage Application Configurations and Settings to optimize system performance and throughput
  • Work with vendors and infrastructure teams to optimize platform stability and performance
  • Act as an advisor and build and maintain relationships across the wider stakeholder community
  • Program / Project Management

  • Demonstrates in-depth knowledge of key operational policies, processes, and methodologies applicable to project management
  • Works on complex projects where analysis of situations or data will require an in-depth evaluation of multiple, complex factors, and significant use of judgment
  • Delivers projects affecting multiple client divisions or the enterprise as a whole
  • Manages a portfolio of projects or a program and supervises other project managers on very large multi-function, multi-vendor projects
  • Has an extensive understanding of critical project management techniques
  • Education

    A bachelor’s or master’s degree in computer science, information systems, engineering, or a related field, or equivalent work experience


  • 5 to 7 years in diverse roles with increasing leadership responsibilities across major projects and programs
  • 5 or more years of experience in IT business / industry
  • Demonstrated, Strong cohesive Teamwork
  • Application Development Experience Required
  • Application Experience with the AWS Cloud-based Micro Services & SAP platform development experience desirable
  • Demonstrated experience in team leadership
  • Demonstrated experience in leading diverse teams
  • Experience in Application Architecture and Design
  • 3 or more years of experience in .NET and Java programming
  • 3 or more years of experience in Agile Application development, story development, and grooming
  • Experience in AWS Infrastructure Configuration
  • 3 or more years of experience with a Micro-Service Based Cloud Application Architecture and Design
  • Experience with planning, developing, and implementing UAT (User Acceptance Testing)
  • Knowledge and Skills

  • Exceptional leadership skills, with the ability to develop and communicate program objectives and maintain alignment with business strategy
  • Brings a depth of experience and knowledge in application development and configuration management
  • Knowledge of AWS Cloud Infrastructure, Elastic Configurations, Gateways, Security, and Performance
  • Knowledge of Java or .NET programming for web or AWS applications
  • Knowledge of Security Vulnerabilities and how to prevent them
  • Knowledge of Authentication and Authorization
  • Knowledge of one or more Application Lifecycle Management tools, such as Microsoft TFS or JIRA
  • Understanding of current and emerging content technologies and how organizations are employing them to drive digital business
  • HP Factory Warranty and / or Contractual Knowledge desirable
  • Excellent verbal and written communication skills, including the ability to explain the program goals and objectives to the business, as well as technical leadership
  • Strong business acumen, including industry- and domain-specific knowledge of the organization and its business units
  • Influencing and negotiation experience and skills in an environment with high competition for resources
  • Excellent analytical, strategic planning, and execution skills
  • Ability to develop programs and deliver them with financial and resource constraints
  • Experience across a range of project types
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