Amazon’s Global Workday Content Design team, part of HR, is seeking a Technical Writer to author and design employee-facing worldwide content, including : policies, frequently asked questions and answers (FAQs), user guides, and new-
age standard operating processes (SOPs). This role is located in San Jose, Costa Rica.
The Global Workday Content team owns the HR self-service strategy and ensures a consistent global user experience for all Amazon employees in Workday.
We are a dynamic and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device.
We use a variety of data sources to better understand customer needs and partner with global shared service teams to develop self-
service solutions to help HR create a world-class experience for employees.
You will be responsible for authoring content specific to HR and work with local subject matter experts (SMEs) as needed.
You will use our team style guide to create unparalleled global English content that is ready for localization to an international audience.
You’ll use your technical background to enable easy interaction with developers; and you have a demonstrated ability to deliver high-
quality technical documentation that helps customers.
Your responsibilities as a technical writer include creating conceptual information, step-by-step procedures, and FAQs. You’ll Interact directly with customers and use their feedback to improve the documentation dynamically, then update and publish your documentation on demand.
Work with peer writers and editors to improve your writing and grow professionally as a technical communicator.
You’ll be responsible for :
service path or an escalation path that’s current if no self-service is possible.
focused, and be a versatile resource flexible to work on multiple projects with aggressive deadlines.