Are you interested in the cloud business and enabling Azure Kubernetes container and OSS workloads? The Microsoft Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the effort of managing dedicated IT infrastructure.
Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions.
Azure Support is a strategic unit of Customer Support Services (CSS) responsible for the following :
1. The definition and implementation of the support services required to win in the cloud marketplace.
2. Resolving customer issues including complex technical scenarios integrating several cloud capabilities and scenarios
supporting the service such as service availability, quality, outage management, subscription management, correlation of
usage and charges, and cost efficient solution architecture.
3. Provide critical product feedback to multiple Engineering Groups
4. Lead the integration of CSS talent to resolve Azure Kubernetes Services issues as part of the Azure Support ecosystem.
5. Engaging with customers running heterogeneous operating systems (Linux, Windows) on Azure Infrastructure Services.
The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers, support customers using a service rather than on-
premises products, and to work in collaboration with multiple Microsoft teams inside CSS and Engineering (Product Group).
The Support Escalation Engineer is responsible for support delivery, working with customers to resolve, complex technical customer issues related to running containers on the Microsoft Azure Platform.
In addition, the Senior Support Escalation Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Previews (equivalent of Beta in on-
Premises); identifying required tools, cloud access, training, processes or capabilities for support to assess issues in less than 15 minutes.
Need to closely collaborate with engineering, operations and CSS engineers.
and, develop relationships with and engage with technology-specific support teams for customer incident resolution when required.
maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for Kubernetes in Microsoft Azure.
Achieve operational precision :
communicate next steps and status; and inspire confidence.
Solid understanding of container technology and fluency in Kubernetes is plus
Operating System / Virtualization
EDUCATION / CERTIFICATION
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings :
Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.