Adobe’s Customer Experience team is on a mission to delight millions of customers by advocating for improved experiences and supporting customers when they need help! Our team engages with a broad global customer base, from individual consumers to Fortune 100 enterprises.
As our business grows, we need to seek out ways to more efficiently help all of our customers!
How can you get involved? We are looking for a Sr. Product Manager for Conversational AI and Messaging platform. The product manager will drive strategy, roadmap and deliver an automation platform focusing on conversational interfaces : chatbots, voicebots, and virtual assistants.
A successful candidate will have a strong passion for customer experiences and experience in crafting product platform strategies.
You will be the business owner of chatbot and messaging experiences related to chatbots, voicebots and virtual assistants to connect our customers with Adobe.
You will use your experience in NLP, machine learning, artificial intelligence (AI) to set the vision and strategy for the next evolution of automation and messaging products.
Develop product roadmap for conversational bot and messaging platform. Work with partners to understand automation use cases and translate that into requirements for the conversational bot platform.
Understand the fundamental technologies driving the competitive landscape and have a vision on how to demonstrate in-house and licensed technology to accelerate time to market and efficiently deploy conversational bots.
Execute on the product roadmap and provide accurate timelines and status back to partners
Partner with Engineering and Information Technology (IT) teams to coordinate the development, implementation, and roll-out of new platform capabilities.
Work closely to onboard internal users onto the automation platform and enable users to develop and deploy conversational bots.
Work well with Designers, Product Managers, Engineers, Support Delivery Managers, Program Managers, IT partners, subject matter authorities and operations specialists to serve millions of Adobe’s customers.
8+ years of product experience
Passionate dedication to customer experience and product quality
Proven experience building deep partnerships with engineering and design counterparts coupled with the ability to deliver compelling user experiences for cloud-based systems
2+ years of experience leading a directly relevant product or one related to machine learning or natural language processing (NLP) applied to consumer web, cloud or mobile domains.
Deep expertise in two or more areas : conversational interfaces, NLP, ML, artificial intelligence (AI), deep learning, enterprise search / question answering, speech-to-text, data analytics.
Validated knowledge of chatbot / IVR landscape and hands-on experience utilizing API frameworks like Lex, Cortana, API.
ai, wit.ai, or equivalents.
Expertise in some of the key AI / Chatbot platforms, such as DialogFlow / Api.ai, Microsoft Bot Framework, and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai.
Experience deploying chatbots on common messaging and chat services such as Facebook Messenger.
Proven understanding of NLP (natural language understanding, sentiment analysis, NLG, personality insight...), voiced based processing (text to speech, speech to text) and delivered several ML apps
We are looking for a leader who is analytical, loves technology, works very efficiently across multiple organizations, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications.