Support Escalation Engineer-Azure
San Jose, San Jose, Costa Rica
hace 15 días

San Jose, San José, Costa Rica


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  • Leadership - handle technically challenging and politically sensitive customer situations Strong communications skills Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information quickly;
  • explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence Demonstrable troubleshooting skills Cross-

    team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on-

    premises computing. Familiarity with fundamentals of cloud computing. Strong English Language skills Solid understanding of container technology and fluency in Kubernetes.

    Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.

    Experience administering Linux (boot process, file systems, network device and protocol configuration) Familiarity with core OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP Familiarity Security, OS Internals concepts Understanding of Virtualization concepts and virtual system administration Cloud experience strongly preferred Understanding of container specific networking such as CNI Familiarity with DHCP, VIPs, NAT, DNS Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.

    Understanding of load balancing ad familiarity with relevant tools such NGINX. 3 years of support or equivalent experience including a customer-

    facing or customer support role B.S. degree in Computer Science or equivalent experience Kubernetes Administration Certification preferred Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.

    These requirements include, but are not limited to the following specialized security screenings : Microsoft is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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