Network Process Lead - C11
Heredia, CR
hace 20 horas
source : DirectEmployers Association

The GCCS Network Process Lead is an individual contributor support role in which required experience in Network Operations Process Development and Optimization, Data Analytics ad automation.

The individual in this position is expected to help to develop and optimize CTI Command Center Operations operating procedures, daily support practices, major incident support, etc.

and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence.

Maintaining an awareness of all Command Center workflows and automation / efficiency opportunities, they should be able to provide input to management on automation enhancements and workflow optimization opportunities.

It is expected that the candidate has demonstrated historical competency in Network while also has the technical aptitude to progress towards cross disciplinary technology operations support.

Responsibilities : + Create and maintain operational Process Control Modules utilized in the daily activities of the Network staff+ Document and update incident technical details into ServiceNow ticketing system.

  • Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
  • Communicate with Command Center Management to provide frequent status updates regarding technical issues, project tasks, and process documents+ Execution of standard operational processes which involve technology and client interfaces.
  • Propose new process and practices, automation initiatives and Qualifications : + 5+ years of hands on enterprise network operations support experience+ Expert understanding of OSI model and troubleshooting of technology related issues+ Expert understanding of network protocols (to include but not limited to) : OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP+ CCNP level knowledge and experience (at least 5yrs)+ Able to work well in a fast paced environment and be comfortable in stressful situations+ Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls+ Detail oriented self-motivated goal driven+ Expert familiarity with Cisco IOS and Nexus NX-OS+ Advanced familiarity with Juniper JUNOS and Arista EOS+ Advanced knowledge of F5 and Citrix Netscaler load balancers+ Intermediate to advanced experience in Data Analytics+ Previous experience in automation processes and tools in the context of Infrastructure, network and Service Management.
  • Advanced English Job Family Group : Technology Job Family : Infrastructure Time Type : Full time Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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