Senior IT Operations Specialist - Managed Infrastructure Services
McKinsey & Company
San Jose, Costa Rica
hace 2 días


  • Bachelor's degree in computer science or equivalent
  • 5 years of experience providing infrastructure support
  • Understanding of Agile methodology and automation solutions aligned with state-of-the art product knowledge and ability to script
  • Cloud knowledge
  • Ownership and management of AWS accounts that include lifecycle management (permissions / access, changes in roles / policy)
  • Experienced managing services support RDS, EFS, S3 (e.g. scalability, new service addition etc.)
  • Knowledge of web servers like Apache, Nginx, Microsoft IIS
  • Integration platforms knowledge on APIGEE, SNAPLOGIC
  • Automation knowledge using shell scripts, Ansible and PowerShell, Python
  • Knowledge of search engines like Apache Solr
  • Basic knowledge of operating systems like Suse Linux, RHEL and CentOS
  • Strong understanding of Agile / Scrum processes and tools like JIRA, GITHUB
  • Knowledge of monitoring tools like AppDynamics, Nagios and New Relic administration
  • Who You'll Work With

    You'll be based in our San José, Costa Rica office as part of our Managed Infrastructure Services (MIS) team, an entity within McKinsey's worldwide IT organization that manages IT support services to primarily McKinsey firm members.

    The team is responsible for managing the firm’s entire global IT infrastructure and applications. Operational IT services are provided out of Gurgaon (India) and San José (Costa Rica) as well as operational engineering teams located in Gurgaon (India), Prague (Czech Republic) and Düsseldorf (Germany).

    What You'll Do

    You will support the firm-wide middleware infrastructure and other event management platforms and integration systems. On a daily basis, you will also do technical troubleshooting of infrastructure and dependent components.

    You will support internal customers who are members of the IT support entities in development, QA and production environments.

    You will encounter a variety of support requests in the defined area on a regular basis. You will also share knowledge as well as best practices and shoulder additional responsibilities at times of high workload / demand.

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