At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Lead Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international.
Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed.
Relies on experience and judgment to accomplish goals and ensure customer satisfaction. Reports to San Jose Field Service Manager.
Primary contact for all hardware related issues
Planning and Installation of new equipment at customer sites
Troubleshoot / diagnose and repair hardware and other problems, escalate issues when appropriate
Document all work processes as required
Establish a strong supportive relationship with customers
Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements :
Good written and verbal English communication skills
Bachelor’s degree in a technical or related field
Previous experience as Linux / Unix administrator preferred
Familiarity with Linux Shell Skills (use grep, sed, awk, find, etc)
Experience with server scripting tools including perl / bash / sh / tcsh / csh or some combination desired
Deeply familiar with networking including installation / configuration of routers, switches and firewalls.
Proficient with troubleshooting network issues tools
Strong hardware and software troubleshooting skills
Strong documentation skills
Willingness to travel frequently both domestically and internationally including for short notice emergency service events
Current passport is required with no travel limitations
Must be able to lift 50 lbs
Full training will be provided, however any experience in the following areas would be advantageous :
Debugging and repair in a board / system level environment.
Familiarity with liquid cooled systems and associated repairs
Experience with Field Service DB SW such as Xfracas, Salesforce, Servicemax
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