Advisor : Customer Service, Banking
Concentrix Corporation
Pavas, San Jose,CR
hace 5 días

Description

The verifications agent makes sure payments are made on delinquent accounts. Depending on customer’s financial situation, the collection agent analyze the account and focus the efforts on assist customers with different payment options, such as : payment extensions, promises to pay, payment arrangements among others, with the final objective to bring back the account into an active / current state.

Responsibilities include

  • Receive and make calls in order to collect payments on delinquent accounts (0 to 60 days) as well as to notate / update customer’s financial status
  • Deliver excellent customer service to our delinquent customers
  • Offer different options to our customer to bring back the loan into a current / active state
  • Assist verifications agents with collections doubts and concerns and / or assist delinquent customers over the phone
  • Soft Skills

  • Excellent English Skills, 85%
  • Excellent Customer Service Skills
  • Excellent analytical and basic mathematical skills
  • Ability to work under pressure
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