Senior Manager End User Services
VMware, Inc
Heredia, Costa Rica
hace 39 días

Description : Job ID R185851

Job ID R185851

VMware IT provides technology services and support, enabling efficiency, simplicity and productivity for internal business partners and external customers.

  • The VMware IT organization provides two distinct, yet compatible functions. The IT team enables productivity and supports all employees;
  • the organization additionally supports the company in its growth as the global leader in cloud infrastructure and end user computing by developing and showcasing VMware products and technology.

    VMware is seeking a Senior Manager End User Services, to be based in Costa Rica and that will lead a distributed team located in Texas and Latin America.

    As a senior leader in the end user services organization you will be a service-oriented leader, passionate about leading a support organization chartered to deliver a positive technology experience to 6000+ VMware employees and contractors.

    This will require direct liaison with other VMWare IT and business leaders and coordination of support engineers across multiple initiatives and services.

    Services will include executive support, device and desktop application support, unified communications and collaboration support, software delivery, device management, equipment life cycle management and deployment of services.

    This position partners with all business units to identify opportunities, requirements and solutions to support business initiatives, growth, and development of new IT services and technologies.

    Key Responsibilities :

  • Lead and inspire a support team dedicated to delivering a high quality technology experience
  • Drive continuous improvement for end user experience, colleague satisfaction, and cost management
  • Facilitate the collaboration of staff in cross-functional activities, project delivery and process improvement initiatives
  • Manage and develop direct reports through performance management, ongoing mentoring and career development
  • Develop and maintain strong working relationships and partnerships with business stakeholders
  • Required qualifications :

  • Bachelor’s degree or equivalent experience in Information Technology, Computer Science or Business Management
  • 7+ years of progressive experience in Information Technology management with focus on end user technologies and disciplines
  • 5+ years’ experience in managing complex environments
  • 5+ years’ experience overseeing formal planning, tracking, and reporting on project and staff performance
  • Strong written, verbal, and presentation skills
  • Ability to build and maintain partnerships
  • Ability to work independently and with little guidance
  • Solid understanding of desktop technologies, end user productivity applications and unified communications and collaboration services
  • Familiar with basic elements of IT infrastructure services (active directory, networking, server, etc)
  • Experience with service management (ITIL)
  • Fluency in Spanish and / or Portuguese highly desirable
  • VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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