Heredia, Provincia de Heredia, Costa Rica DHL Express req60585 06 / 06 / 2018
Key Account Desk Asia Night Shift Would you like to be part of the most international company in the world? Does being a valued member of an organization operating in more than 220 countries worldwide which pioneered cross-
border express shipping in 1969 sound great? Do you want to make a real difference as part of a fast paced business that connects people across the globe?
Then join DHL Express and become a key member of a dynamic team of more than 90,000 passionate Certified International Specialists spread across the globe.
We are looking for an energetic, highly motivated individual to join our Key Account Desk Team.DHL has an Insanely Customer Centric approach to Customer Service, and this can only be maintained by providing superior customer service, identifying all areas of opportunity we have as a company and ensuring key players are made aware of what we need to work on.
We are global experts in Export and Import with highly satisfied and loyal customers. As such, we will accept nothing but the very best to provide operational management and support to the Network Team to ensure efficient and timely resolutions of customer service issues.
This role is a great opportunity for someone who is innovative, can adapt and be flexible, wants to continue building global relationships, and who strives to raise the bar.
Overall Role Purpose : Provide quality and professional track and trace services to all parties, particularly customers and the DHL’s network, aimed at resolving service problems to achieve and exceed defined formance standards for traces, and customer service.
Overall Role Purpose :
Competency segment Business’Customer Orientation : Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
Competency segment Business’
Planning & Organizing : Sets clear and realistic goals and objectives.Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
Is structured with good personal organization. A schedule time effectively and uses efficient work methods and tools.
Decision Making : Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty.
Anticipates impact of decisions and plans how to manage risk.
Constructive Challenge : Acts upon constructive feedback regarding current processes, policies and procedures. Takes ownership to develop alternatives that will enhance the customers’ and employee’s experience, reduce costs, and / or increase revenue.
Displays entrepreneurial behaviours.
Competency segment Personal’Influencing : Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
Communication : Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others.
Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Commitment To Excel : Challenges self and others to exceed standards andachieve extraordinary results, striving for best in class.
Is not easily deterredwhen obstacles or delays are encountered.