Technical Support EngineerShare Technical Support Engineer
Akamai
Costa Rica Costa Rica, San Jose
hace 15 horas

Job Description

Technical Support Engineer

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our best-in-class global technical support team

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running.

We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers’ online presence.

Collaborate with the best-known global brands

As a Technical Support Engineer, you’ll solve complex technical issues for our customers applying best practice solutions.

In this strategic role, you’ll act as a mentor to the wider team. Through proactively reviewing and mitigating risk, you’ll minimize any potential service disruptions for top global internet companies.

As a Technical Support Engineer, you will be responsible for :

  • Working with internal cross functional teams to solve technical problems for our customers
  • Acting as a trusted technical advisor to our strategic customers
  • Solving technical problems, demonstrating Akamai’s value, and communicating clearly and effectively to both technical and business audiences
  • Managing support for Media, Web and Enterprise customers
  • Do what you love

    To be successful in this role you will :

  • Have some experience providing technical solutions and support
  • Be curious by nature with a robust desire to constantly learn new technologies
  • Be familiar with the Internet, including technologies and fundamental protocols such as DNS, TCP / IP and HTTP
  • Have some familiarity with Linux / Unix-like operating systems
  • Be an effective team player willing to collaborate with people across the business
  • Demonstrate great communication skills with fluency in the English language
  • Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

    We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

    Working with us

    At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

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